The terms of use listed and explained on this page govern your purchase of JULIEN products, including the brands Home Refinements, Outdoor Refinements, and PROCHEF, obtained through our websites.Please read these terms of use carefully. When you purchase JULIEN products (the “products”), you accept the terms of use of the agreement, which constitute a valid binding agreement (the “agreement”). If you do not agree to the terms, consider that we do not recommend that you access the website.

Also, we recommend that you read the privacy policy to know the measures on personal information; it also governs website visits and use.


JULIEN INC. does everything in its power to ensure the greatest accuracy on the website. However, JULIEN INC. does not guarantee that the description of the products is exact, complete, reliable, up to date or free from error. To the extent provided by law, JULIEN INC. reserves the right to:

Correct errors, inaccuracies or omissions at any time without prior review/reviews or liability to you or anyone;
Change at any time the products and services offered for sale on the website, the prices, fees, descriptions and specifications of said products and services, promotional offers and any other content on the website without review/reviews or liability to you or to anyone;
Cancel an order, terminate it or not process it (including an accepted order) if the price or any other important information on the website is inaccurate;
Limit the quantities offered for sale or being sold.

All prices are in Canadian dollars (CAD) and all product orders are processed in Canadian dollars. The prices of the products are those in effect at the time the customer places his order, in the currency indicated on the website. These prices apply to purchases made by website users. Appropriate sales taxes will be added to the price of the product. Prices are subject to change without review/reviews.

Content and authorization to use the website

You acknowledge that all content on the website such as text and graphics, logos, trademarks, software, icons, illustrations, audio clips, digital downloads and data compilations ("content" ) including the way in which the content is presented or appears and all information relating thereto, is the property of JULIEN INC. or its suppliers. You acknowledge that you do not acquire any property rights by consulting the site or purchasing the products.

JULIEN INC. grants you limited permission to access and make personal use of the website, without downloading it (except to save pages) or modifying it, even partially, without the express written permission of JULIEN INC. This authorization excludes:

resale or commercial use of the website and / or content;
the use of any list of products, descriptions or prices for commercial purposes;
any use different from the site and / or the content;
any download or copy of information concerning the accounts for the benefit of another merchant;
any use of data exploration, collection and extraction tools.
The website or the content can not be reproduced, in whole or in part, copied, sold, resold, visited, or exploited for any commercial purpose without the express written permission of JULIEN INC.. You are not allowed to lead the content without the express written permission of JULIEN INC. You are not authorized to use meta tags or any other "hidden text" using the name or trademarks of JULIEN without the express written permission of JULIEN INC. Any unauthorized use terminates the permission or authorization granted by JULIEN INC., if applicable. JULIEN INC. grants you a limited, revocable and non-exclusive right to create a hypertext link to the home page of the website, provided that this link does not present JULIEN INC., its affiliates, their products or services in a false, misleading manner, defamatory or otherwise offensive. You may not use any JULIEN INC. logo or other exclusive graphic sign or trademark without the express written permission of JULIEN INC.

User content

Any message, note, bulletin board display, idea, suggestion or other material submitted to JULIEN INC. must not harass, defame, slander, threaten or otherwise violate the rights of any other party and must not include profanity, obscenity or vulgarities and no indecent, pornographic, defamatory or illegal material.

By communicating with JULIEN INC., you grant us worldwide, non-exclusive, unrestricted, right, and permission, copyright, perpetual, irrevocable, assignable to use, reproduce, edit, correct, publish, translate user content (in whole or in part), create derivative works, license this content, view it or display it in public (in whole or in part) for any purpose either and / or to integrate it with other works in some form, support or technology currently known or which will be developed later, without your prior authorization. Also, you waive any moral rights you have with respect to user content. In addition, by transmitting user content to JULIEN INC., you represent and warrant that you own and control all rights relating to user content and that you have the right to assign the rights previously mentioned to JULIEN. User content reflects the views and opinions of the person or persons who transmit it.

User behavior

JULIEN INC. wishes to offer all its consumers and potential consumers product reviews that are of the highest integrity and of the best quality possible. We encourage honest and respectful communication. In this sense, by offering a product review you agree to all of the following:

You will not post a review of a product that you do not own or have not used;
You will only display one review per product (unless it is to provide new information);
You will not use any insult, personal attack or inflammatory term in your product review;
You also understand and agree that JULIEN INC. assumes no bond to post product reviews that you submit to it on the website, and that it may revise or delete them at its sole discretion.

Payment terms

Only payment by Mastercard or Visa credit card is supported by the website.

We reserve the right to cancel your order if our system detects a fraudulent credit card.


Occasionally we may offer and / or sponsor contests, sweepstakes and games on the website. Each of these activities is governed by specific rules that are accessible from the pages of the website on which the promotion is advertised or when you register.

Limitation of liability

To the extent provided by law, JULIEN INC. can in no way be held liable by a customer for (i) any particular, incidental, consequential, indirect or exemplary damage (even if JULIEN INC. has been warned of the possible occurrence of this type of damage), arising from the operation or non-operation of the products or from other related terms of the contract (including damage caused by third parties), such as, but not limited to, loss of income or anticipated profits or losses following the interruption of activities or (ii) for any sum exceeding the purchase price of said product. The customer recognizes that this limitation of responsibility is a determining factor in the establishment of the price of the product and that the acceptance of this limitation of responsibility is a just attribution of the risks.


You agree to exempt, indemnify and defend JULIEN INC. from all claims, damages, costs and expenses, including attorneys' fees arising out of or related to your use of the website.

Modification of terms of use
JULIEN INC. reserves the right to make changes to these terms of use at any time. Any modification or revision will take effect as soon as it is posted on the website. The date of update of the conditions of use is displayed at the bottom of this page. By purchasing products from the website after posting, you agree to the new terms. If you do not accept the new terms, you must stop using the website.

Applicable laws

These conditions of use are governed by the laws of the province of Quebec and the laws of Canada which apply to them and they must be interpreted in accordance with these laws. All disputes must be submitted to a competent court in the judicial district of Quebec City, province of Quebec. If a stipulation of these terms of use is illegal, void or for any reason unenforceable, then this stipulation may be detached from the rest of these terms of use and will have no effect on the validity and enforceability of other stipulations.

These terms of use and any other legal review/reviews or any other declaration displayed on the website constitute the entire agreement concluded between you and JULIEN INC. with regard to the use of the website, in particular its content.


Notices may be sent to you by email or mail, or, if changes are made to these terms of use or to the services offered by the Website, by posting review/reviews or by creating links to these review/reviews on the website itself.

Contact us

If you have any questions or comments regarding the terms of use, you can contact us at any time using the contact details provided below.

955 rue Lachance 
Québec, QC  G1P 2H3 

Tel : 418-687-3630 / 1-866-901-5624 
Fax : 418-687-9129 / 1-866-397-9090 

UPDATE : 2024-04-18