Warranty

Julien Inc. may at its sole option, repair, replace or make appropriate adjustments to the Product or components proven to be defective in order to restore to good working condition.

In no event, even if Product or components is found to be defective, shall Julien Inc.’s liability exceed the price paid for the Product. Julien Inc. reserves the right to inspect the installation prior to the replacement or repair of the Product or its component parts. Julien Inc. may at its discretion require pictures prior to analyzing the claim. This limited warranty is null and void if the Product or components have been repaired, altered or modified other than by Julien Inc. or under its supervision.

This limited warranty replaces any and all other warranty, express or implied, including implied warranties of merchantability or fitness for a particular purpose. Laws governing product warranties may vary from one state or province to another. This warranty is not intended to contravene to the public order and shall not be so interpreted. This limited warranty extends only to the original owner/end user in residential applications and is not transferable to any subsequent purchaser. In the event of a warranty claim, original proof of purchase (sales receipt) will be required. Shipping and handling costs (for returning the product or components for repairs or to replace product or components) are not covered under this limited warranty. Also excluded from this limited warranty is any labour, workmanship or other costs incurred in connection with the Product or components removal, repairs, replacement, adjustment or installation and any incidental or consequential damages.

 

Attention

Warranty will be null and void for any damage resulting from installation not respecting these instructions and Julien Inc. will not be held responsible for any costs incurred. In the event of a limited warranty claim, original proof of purchase will be required – save original sales receipt. If you believe you have a warranty claim, please contact our customer service. For more information on the warranty of our products, please see our product catalog or our website.

Customer service

1 866 901-5624

customerservice@julien.ca

 

 

Stainless steel sinks

Julien Inc. offers a LIMITED LIFETIME WARRANTY on the fix components of its stainless steel sinks, ensuring them against defects of material and workmanship.  This warranty is limited to defects or damages resulting from a normal residential use and does not cover the following:

  • Surface corrosion (chemical or natural)
  • Scuffs or scratches
  • Misuse, abnormal or abusive use
  • Dents, deformations caused by the impact of any object
  • Commons signs of wear and tear;
  • Improper installation, care and/or maintenance;
  • Commercial use;
  • Environment factors causing damage;
  • Shipping or freight damage.

 

 

Fireclay Sinks

Julien Inc. offers a 1-YEAR LIMITED WARRANTY following the purchase date against manufacturing defects and a 10-YEAR LIMITED WARRANTY following the purchase date against fading/staining on its fireclay sinks under normal residential use.  Julien will not warrant defects or damages resulting from installation:

  • Sink is handcrafted and can vary between +/-2% (caused by shrinkage during firing)
  • We recommend that your kitchen fitter cut countertop only after having measured sink and that sink is properly supported because of its weight.

This warranty is limited to defects or damages resulting from a normal residential use and does not cover the following:

  • Misuse, abuse and/or neglect
  • Scratches, chips or dents (reported following installation) – please inspect sink carefully prior to installation
  • Use of abrasives and/or chemicals (such as undiluted bleach)
  • Common signs of wear and tear
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environmental factors causing damage
  • Shipping or freight damage

 

 

Granix sinks

Julien Inc. offers a LIMITED LIFETIME warranty on its Granix quartz sinks, ensuring them against defects of material and workmanship. This warranty is limited to defects or damages resulting from a normal residential use and covers the following:

  • Surface blemishes
  • Bubbling
  • Thermal cracking (drastic water temperature changes)
  • To extend the life of the product, we recommend to open cold water when you pour boiling water into the sink.
  • Inconsistent color within sink
  • Warped deck

Our limited warranty does not cover the following:

  • Damages caused by wrong installation and/or misuse or abuse (such as placing pots that are too hot in the sink)
  • Chipping, cuts and/or nicks
  • Incorrectly drilled holes (for topmount installation)                      
  • Scratches or marks due to wear and tear
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environmental factors causing damage
  • Shipping or freight damage

 

 

Kitchen faucets

Julien Inc. offers a 1-YEAR LIMITED WARRANTY on its faucets, following the purchase date, against manufacturing defects. This warranty is limited to defects or damages resulting from a normal residential use. Julien will not warrant defects or damages resulting from improper installation.

This warranty does not cover the following:

  • Misuse, abuse and/or neglect
  • Use of abrasives and/or chemicals that alter the aspect of the faucet
  • Common signs of wear and tear (reported after installation)
  • Please inspect the faucet carefully before installation
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environmental factors causing damage
  • Shipping or freight damage

A LIMITED LIFETIME WARRANTY is offered on the ceramic cartridge as well as for flexible hoses.

 

 

Sinks and faucets accessories

Julien Inc. offers a 1-YEAR LIMITED WARRANTY following the purchase date for all mobile parts, options and accessories against defects of material and workmanship. This warranty is limited to defects or damages resulting from a normal residential use and does not cover the following:

  • Surface corrosion (chemical or natural)
  • Scuffs or scratches
  • Misuse, abnormal or abusive use
  • Dents, deformations caused by the impact of any object
  • Commons signs of wear and tear
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environment factors causing damage
  • Shipping or freight damage